Cancellation and refunds
How to stop a Pro subscription, and when money comes back.
Cancel any time
Open the Overview tab while signed in and choose Cancel beside your Pro plan. It takes effect immediately, and there is nothing to email and no one to persuade.
Cancelling stops the next renewal. Pro stays active until the end of the month you have already paid for, then your account returns to the free limits. Your saved work is not affected either way.
Refunds
Because you can cancel at any time and keep what you paid for until the end of the period, payments are not refunded for a partly used month, or for a month in which Pro was not used.
Payments that were a mistake are refunded in full:
- you were charged twice for the same month;
- you were charged after a cancellation had already taken effect;
- you were charged, Pro never switched on, and it could not be fixed within seven days.
To ask for one, write to [email protected] within 30 days of
the charge, with the email address on your account and the Razorpay payment
ID (it starts pay_ and is in the receipt Razorpay emails you).
An approved refund goes back through Razorpay to the card or UPI account
that paid, normally within 5–7 working days, depending on your bank.
Delivery
Pro is a digital service, delivered online. It switches on in your account as soon as Razorpay confirms the first payment, usually within seconds. There is no physical product and nothing is shipped.
Something not right?
If you paid and Pro is not showing, reload the page first, since the confirmation can take a minute. If it still is not there, the contact page says how to reach the operator.